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Send us your log - FAQ and Update [Copy link]

Rank: 4

Post time 2012-10-18 11:35:43 |Show all posts
The Dev team is looking for log files concerning specific bugs. If you encounter these or any other bug send us a log file.

  • White Team Bug - players names are white and may appear invisiblt
  • Excessive kills or deaths
  • Falling through the level


If you experience this, you can simply download this .bat file, run it, and then attach the files to an e-mail.

HIGHLY SUGGESTED:

Just hit 1 to start, 2 to finish.



Alternatively you can follow these instructions:

When submiting a bug, somes the Dev Team may need more than a screenshots if it's a particuarlly hard to reproduce issue. If that is the case, then submitting a log will help the team.
Note: Unity Web Player creates a log after each session. We only want the log that is created during the time of the bug. This means that when you see a bug, don't close the brower and only submit the latest log file.

Windows

Steps to send a log to Spicyhorse.
  • Keep BHB running and leave the browswer open.
  • Find the UnityWebPlayer folder on your computer. Depending on the number of browsers running the location of the file is different (On a Windows machine you'll need to enable "View Hidden Files and Folders" -Click herefor a guide)
    Common paths are:

    C:\Users\YOURUSERNAME\AppData\Local\Temp\UnityWebPlayer\log

    C:\Users\regina\AppData\Local\Temp\Low\UnityWebPlayer\log
  • Once you have found the folder remember to keep the browser with the game running and open. To confirm you have the right folder and log, select all [ctrl+A] and press [delete]. If you get a popup like the one below then you know you have the right folder and log, skip to step 5.
  • If you don't recieve the above message then try the other folder.
  • Click 'Skip' and submit that log to Spicyhorse either by making a thread in the Bugs/Support section of the fourm with as much information as poissblie. You can also send an email to us at: bhbtest@spicyhorse.com

*Mac OS X 10.5 or newer*:

Go to the Library folder.
Note:The default behavior of Lion is to hide your user Library folder. To get to it Option-click the Go Menu in the Finder and choose Library.

Holding down the Option key with the Go menu selected causes 'Library' to appear in the list. Releasing it causes it to vanish. The Library folder is the only item that has this behavior.

~/Library/Logs/Unity/WebPlayer.log



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Paradox
Community Manager
Spicy Horse Games

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Rank: 1

Post time 2013-6-5 02:58:31 |Show all posts
Ei eu nao consigo entra no Big Head Bahs pq?
Diz que o launcre nao ta funfando o nao ta atualizado

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